FedEx Money Back Guarantee Suspended and Announced Surcharges During Covid-19


FedEx has suspended the money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.

They are also implementing a temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6th.

FedEx Shipping Rate Changes*

Beginning April 27, 2020

We recently announced a temporary surcharge on all FedEx Express® and TNT international parcel and freight shipments beginning April 6.  ​

We implemented this surcharge due to the various COVID-19 containment restrictions issued in countries around the world. Those restrictions are disrupting the global supply chain. As a result, air cargo capacity is limited, and we are incurring incremental costs as we adjust our international networks to best deliver much-needed goods and services in this constrained environment.   ​

Beginning April 27, the surcharge amount for most FedEx Express and TNT international parcel and freight shipments originating in China will increase from $0.45 per pound to $0.90 per pound ($1.00 per kilo to $2.00 per kilo). Local currency conversions will apply.​

This increase will allow us to continue providing the best possible service to our customers during this time. ​

For the rate change information, click here.

For more information on the FedEx response to COVID-19, click here.

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